Posts Tagged ‘answering phones’


On my desk as a reminder – not a selfie 🙂

I am a receptionist. And very proud of it. I provide the first impression of the company and I take that responsibility very seriously. Answering phones and greeting visitors – with a smile – every day – is not as easy as some would assume.

I’ve given directions to random people who walk in off the street. They have no address, just the name of whatever business they are looking for. Thanks to Google they leave happy. Had a semi truck driver ask me where the post office is (it’s the next block over from my office). Our side streets are narrow and crowded with parked cars, but I was able to help him decide what would be the best route to drive to deliver the mail. You’re welcome.

I had a co-worker who shared this job with me for a number of years. We used to laugh about incidents, phone calls, visitors we would handle. We called it “receptionist humor.” Such as…

I’ve had people come into our lobby assuming we ARE the post office (both addresses start with 615)…one person even insisted. No – I think I would know. I really wanted to be snarky, but remembering I am the face of my company (at least in the office lobby), I kept the snark on the down low.

I always answer the phone with “Good Morning” and the name of my company. Then I pause to hear what the caller wants. One time, the voice on the other end waited a beat and then asked, “Are you a real person?” Sometimes, sir, sometimes.

I’m glad we don’t have an automatic phone service…not just because I’d be out of a job, but because people are so relieved when they can deal with an actual person…someone they can ask questions of…and I feel good about solving their problem or directing them to the person who can.

My side gig is to pass out smiles and encouragement…not just to visitors but also to our own employees. People have enough stress in their lives, they don’t need it from the first person they see in the office.

I love interacting with the delivery people who enter the front door. Jimmy John’s drivers; Lee-Ann, our mail lady; Aaron and Dave from a local printing shop; Don, our dry cleaner driver – they have tough jobs out in the weather year round. Smiles don’t cost me anything and can be priceless to someone else.


More reminders to keep it positive

Please realize that I am not perfect and don’t claim to be. I have stressful days and often catch myself whining about something insignificant. I have callers who get on my last nerve. (BTW – if you have a problem and need to call a company to resolve it, the person who answers the phone probably didn’t cause whatever is freaking you out. Be polite or I’ll tell your mother.)

I’ve caught myself venting to my supervisor. I often have to apologize for my poor attitude to her and to the Lord. Because, ultimately, I’m not just the face or voice of my company, I’m the face of Jesus, His hands and feet to this world. I need to remember to represent Him well.

So…how may I help you? :)))


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